A Managed End-to-End Solution
Regardless of how attentive you are to your network, servers, and workstations, things are going to go wrong. That’s why support is such a vital part of IT, but it can also drain your resources (personnel & capital). So we developed a service that addresses the need for a comprehensive support program that is also cost effective for your business.
CARE (Continuous Attention Response Execution) Services
CARE is a supplementary service to assist your existing IT staff (or to be your IT staff) in the round-the-clock monitoring and management of your network devices, servers, and workstations – the goal being to minimize disruptions to your business continuity. Think of us as your outsourced help desk – responding to alerts, fielding end user inquiries, and even providing weekly and monthly patch services via our highly-trained, in-country resources.
If and when something happens, we react – troubleshooting the alert and initiating immediate corrective measures. If necessary, we’ll escalate the issue to your in-house IT staff or our trained specialists.
This way you and your IT focus on the business, not IT maintenance.
Our monthly CARE Services can include:
• 24/7 Network Monitoring and Management
• 24/7 Server & Desktop Monitoring and Management
• Included Ticket Remediation & Tracking
• Onsite Failover/Backup Server
• Offsite Data Backup