October 28, 2009

I've written a couple times about this on the Syzygy 3 Twitter page (@Syzygy3), but I'm into the realm of the absurd now, so blogging it is.

Intuit is beta testing what looks to be the answer to many of client information questions - Customer Manager Online. They have a server-based version of the program, but the online version looks simpler, cleaner, and offers unfettered access from any Internet connection. It's just what we've been looking for, if I could actually sign up for the damn thing.

My journey began on Monday when I tried to sign up through my QuickBooks account - yes, also developed by Intuit. Well I encountered an issue that is preventing me from signing up for the service and their FAQ's don't address my issue. So I finally found a support phone number and called - I was on hold for 90 minutes and heard nothing but music. So I called back and put in my number to have someone call me back; this was at 2:39p ET on Monday.

Tuesday morning came and went, no call back. I called again and re-entered my number for a call back. I then tracked down an e-mail option for support, so I sent an e-mail and received an automated response giving me a ticket # - this was at 11:33a ET on Tuesday. By 3p ET I still hadn't received a call back so I sent another message through my ticket window asking for assistance. Another automated e-mail. That ended Tuesday's efforts.

Wednesday morning - no call back no e-mail update. I sent another message through my ticket site and entered my phone number for a 3rd time to have someone call me to help resolve an issue that would allow me to use one of their services. Nada. Finally at 2:51p ET I hopped on hold with support - I'm now at 1 hour and 15 minutes of listening to some soothing Muzak. I'm actually going to do a conference call on a 2nd phone so as I don't have to hang up (I so love this music).

Intuit has done this to me before so I'm not surprised. Still, Intuit does have the worst support desk of any vendor I've dealt with in the last 10 years. But since they have a monopoly on the market, not much I can do. Wish me luck.


October 28, 2009

My stomach started churning an hour after they clinched the NL pennant. A Phillies fan living in NY is great during the regular season (Mets), it's going to be even better now (Yankees).

Love this team



October 22, 2009

It's not the sexiest topic you'll ever read, but so-called net neutrality will definitely have an impact on how web usage evolves in the US. In a nutshell, net neutrality asks the question as to who controls your residential access to the Internet? Currently service providers (phone and cable companies primarily) can set their networks to perform as they see fit; typically tiers are offered residential customers that allows faster speeds for a higher price. Critics argue this puts too much power in the ISP's hands and could stifle innovation or access to the content consumers want.

Currently the Federal Communication Commission (FCC) is drafting rules that develop rules that will govern how the major ISP's handle their networks when it comes to residential access to content. If you're a loyal reader of this blog, you know I'm wary whenever gov't gets involved in business. That said, our lives are moving further and further into cyberspace - access to that world is paramount and restricting that access can be detrimental. I know on which side I stand, but don't want to color your thinking. Here is some reading for you:

Wikipedia debate entry on net neutrality

WSJ articles on net neutrality

US broadband adoption

"Everybody gets so much information all day long that they lose their common sense." Gertrude Stein


October 15, 2009

Most people say they don't like to brag, but that's just false modesty. We're human beings, of course we like to brag when we do something great/incredible/awesome. Well, we here at Syzygy 3 are no exception to the rule, so we're going to brag a little.

Yesterday (October 14, 2009), M5 Networks - the leading provider of hosted VoIP services - announced that Syzygy 3 had been selected the M5 NY Partner of the Year. Don't believe us? Well this press release says so right in the headline:

Syzygy 3 is the M5 NY Partner of the Year

This really is an auspicious award for us. We pride ourselves on finding the right technology solutions for our clients and M5 has proven time and again that we made the right call in partnering with them oh so many years ago. M5 is an excellent organization, from CEO Dan Hoffman to Christian the tech who helped a client of ours last week, and we thank them all for the recognition.

Now before the love fest gets too uncomfortable... Phillies in six over the Dodgers. Let the heart racing begin.


October 08, 2009

I know this page has been silent for way too long - mea culpa. But there is a good reason: Syzygy 3 was recently certified as a NYS Minority-Owned Business Enterprise. This is an important designation in terms of the state and city opportunities now open to us and how we can work with larger IT service companies. We're excited by the designation - we even wrote a press release about it:

Syzygy 3 Press Release

We're looking spread the news, so carry the message far and wide.

In other Syzygy 3 news (yes, this is a posting focused on us; we're allowed one every once in awhile) --

-- Completed build out, relocation, network re-architecture, and hosted VOIP deployment for our first publicly-traded company (which also happened to be our first client in Atlanta, GA)
-- Just signed to do an Active Directory upgrade (Windows 2003 to Windows 2008; Exchange 2003 to 2007); client has three site - two in the UK - so should be a good project
-- UK is a popular destination - we're doing a new network and systems build out for one of our financial research clients

OK, that's enough bragging, I have to get back to work. We'll be back on a regular schedule starting next Thursday. Be good until then.